Virgin Box Stuck on Starting/Welcome Screen: How to FIX

Virgin Box Stuck on Starting/Welcome Screen: Virgin Box gets stuck on the startup screen or welcome screen. This can happen if Virgin Box is not configured correctly or if there is a software issue. Follow these steps to resolve this problem and get back to using Virgin Box as quickly as possible:

  • Make sure your Virgin Box is connected to the Internet via a WiFi connection and power cable.
  • Unplug the power cable and reconnect it.
  • Unplug the WiFi connection from Virgin Box and reconnect.

So, maybe you’ve just successfully installed Android 8.0 Oreo on your Virgin box. Or, maybe you’re installing 8.0 Oreo onto your Virgin box for the very first time.

Either way, you’re super excited to get up and running, but (like so many of us) you’ve run into a problem. After pressing the “Start” button, you’re greeted with a screen that says something like “Virgin Box Stuck on Starting”. Or, something along those lines.

Virgin Box Stuck on Starting/Welcome Screen: How to FIX

If you are a Virgin Box user and you are using the box as your internet service provider, then this post is for you. We have received several complaints from people who are running into issues where the Virgin box gets stuck on the starting/welcome screen. This usually occurs after updating to the new Android TV operating system.

Virgin Box Stuck on Starting/Welcome Screen: How to FIX: Okay, so, I’ve opened the box for my virgin box and now, I’m stuck with the “Starting/Welcome screen” Read below to see what I did to fix it.

Restart The Virgin Box ( Virgin Box is Stuck on Starting )

If your Virgin Box isn’t working properly, don’t throw it away. You can restart the Virgin Box software without having to purchase a new Virgin Box or wait for Virgin to repair it.

If your cable box is acting up, have you tried restarting it? Most of the time, just rebooting your box will fix the problem, but there are times when rebooting isn’t going to fix anything.

According to Consumer Reports, on many cable boxes, you need to hold down the power button for 10 seconds, then unplug it and plug it back in in order for the box to restart.

  • To power off the device, press and hold the power button on the front panel for at least five seconds.
  • Once the device is fully powered off, unplug it from the main board.
  • Then, wait for one to two minutes before proceeding.
  • Next, unplug all cables that are connected to the device.
  • Finally, plug the device back into the main board and wait for an additional minute.

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Use the Virgin benefits

Many people have heard of Virgin and wondered if it’s the same as a cable TV company. Virgin started with just phones, and now it’s a well-established provider of phones, broadband internet, and TV (both Virgin Media TV, and YouView).

Virgin offers some other services like home security, insurance, and Virgin Care for health.

When it comes to getting online, Virgin is hard to beat. Virgin’s cable and telephone services have a reputation for being reliable, and the company’s broadband service works as reliably as cable.

Virgin’s cable service comes with 250 channels, as well as on-demand DVR and pay-per-view movies, and many of its bundle plans include telephone and Internet services, too.

Virgin bundles its telephone and Internet services together, which is convenient, but if you’re looking to pair cable and broadband (or vice versa), you’ll need to bundle both services from the same company.

Check All The Cables ( Virgin Box Stuck on Starting )

We can’t stress this enough: before you turn on your cable box, check all the cables first. More than likely, you’ll already have cables coming out of your TV, and you probably never even noticed them.

It’s that common. However, if you check your cables before turning on your TV, you can make sure that each cable is plugged in properly.

All homeowners have likely experienced the frustration that comes with trying to reset your cable box and TV remote. Luckily, these frustrations can be a thing of the past.

These days, most TVs and cable box remotes have the ability to be programmed through your phone, which eliminates the need to carry multiple remotes through your house.

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Check Ethernet Cable

Check Ethernet Cable: You’ve probably seen those crazy cables that plug into different outlets or into your computer and act like Wi-Fi, allowing you to stream movies and photos from your computer to your television.

They may look complicated, but they’re actually pretty easy to set up and use.

You can purchase a router or network cable that connects your computer to your router, which then plugs into your television.

A router is a box that typically comes with a cord that you plug into an electrical outlet, but the network cable plugs into your computer. Be sure to follow the instructions that came with your router or network cable for connecting it to your television.

A slow internet connection can be distracting, frustrating, and a total drag. The internet is your gateway to the world, and any interruptions to that connection can lead to feelings of anxiety, frustration, and helplessness.

(This happened to one MacRumors editor, who experienced 15 minutes of internet outage after wandering out to a Starbucks and forgetting to bring his ethernet cable along.)

  • Connect an Ethernet cable from the hub to the Box.
  • If you have a short wire, you can also use a network switch to extend the wire of the Ethernet cable.

Check Hard Drive Assessment ( Virgin Box Stuck on Starting )

A hard drive that is failing is not likely the most noticeable issue your computer is having. After all, if your machine is running slowly, you’re probably more concerned by the cause than by the symptoms.

However, if your machine is having problems, one of the first problems that can be checked is your hard drive. A simple check will alert you to many issues, saving you time, money, and frustration.

Our hard drives contain a lot of important data. And as we all know, it’s challenging, if not impossible, to lose those files by accident. That’s why it’s important to periodically check your hard drive to assess its health.

A hard drive check can be done using one of several free programs, like CKD, du, or GSmartControl.

  • First, unplug the electrical cord from the back of the box.
  • Next, take a Torx screwdriver and remove the screw located in the back of the box.
  • Turn the box upside down and remove the screw located in the base.
  • Next, take out the Hard Drive along with the plastic cover.
  • Finally, remove the screws holding the case and the drive.

Now, take out the new hard drive and follow the same process in reverse to assemble the new hard drive.

NOTE: Remember to take a picture or video while completing this step, so that you can correctly reassemble the new hard drive.

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Contact Virgin Customer Support

Contact Virgin customer support for assistance with Virgin phones, Virgin TV, and Virgin broadband. The company has a toll-free phone line for customer service, but you can also reach out via email at [email protected].

Contact Virgin customer support by using their 24/7 live chat feature. You can get in touch with their customer service agents by sending them a message or calling them at 800-FLY-NYC.

Virgin Mobile has excellent customer service. Contact Virgin Mobile online, over the phone, or in person to get help with your account, device, billing, voicemail, and more.

The Bottom Line ( Virgin Box Stuck on Starting )

So, you’re stuck on the Virgin Box screen with the Virgin logo and the Virgin logo with an arrow underneath it.

The Virgin Box stuck on the Starting/Welcome screen is one of the most common issues that users face when attempting to install the Virgin TV Anywhere application.

Once you get Virgin Box stuck on the Starting/Welcome screen, there is no way to exit the app or load it again.

If you’re looking to watch Hulu or Netflix on your Virgin box, but keep getting stuck on that screen that says “Starting/Welcome,” then you’re not the only one.

This error with Virgin boxes has been happening to a lot of people, and there’s no telling when Virgin is going to fix it. Or apply the above solutions I mentioned all step by step.

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