Can’t Purchase Credits in Halo Infinite: Released in 2021, “Halo Infinite” is a free-to-play multiplayer first-person shooter that is accessible on both Windows and Xbox platforms.
Developed by 343 Industries and published by Xbox Game Studios, this game marks a significant return in the iconic Halo franchise. However, the PC version on Steam has garnered a range of reviews, with some players citing bugs and technical issues.
Additionally, there have been reports from users experiencing difficulties when trying to purchase Credits within the game.
While this issue is likely related to server problems, it could also stem from internet connectivity issues or conflicts with third-party applications, possibly affecting payment transactions for many players.
Despite being free-to-play, Halo Infinite offers a battle pass and various in-game items that can only be acquired through in-game currency, which requires real-money transactions. Consequently, there are multiple factors that could be contributing to these purchasing challenges.
Fix: Can’t Purchase Credits in Halo Infinite
Halo Infinite players are expressing frustration over a variety of persistent bugs and issues. One notable problem has been the failure of purchased credits to appear in players’ profiles, a situation that many have encountered.
Recently, a similar issue has emerged regarding complications with buying credits, affecting a significant number of players. If you find yourself facing this problem, there are steps you can take to address it.
1. Check Halo Infinite Server Status
To begin with, it’s essential to verify the operational status of the Halo Infinite game servers. Occasionally, connectivity issues may arise during specific times or in particular regions, impacting aspects such as multiplayer gameplay, credit transactions, inventory visibility, and the display of recent rewards.
For the latest updates and information regarding server status, you can follow the official Halo Twitter account, which provides daily insights into any ongoing server issues.
Additionally, you can utilize the third-party website DownDetector to monitor the real-time status of Halo Infinite. This platform offers comprehensive reports on server activity, including data from the past 24 hours, a live outage map, and details on the most frequently reported problems. At the time of this writing, many players have reported significant connectivity issues.
If you encounter these issues, it’s advisable to wait for the developers to resolve them, which typically takes a few hours. However, if the server status appears normal when you check, you should proceed to the next troubleshooting method.
2. Update Halo Infinite
To ensure an optimal gaming experience in Halo Infinite on PC, the first step is to check for and install any available updates for the game. Running an outdated version can lead to various issues, including launching problems and reduced performance.
**For Steam Users:
- 1. Launch the Steam client and navigate to your Library.
- 2. Locate Halo Infinite in your list of games on the left side.
- 3. If an update is available, an “UPDATE” button will be visible. Click it and allow the update to download and install.
- 4. After the update finishes, close your Steam client and restart your PC to implement the changes.
- 5. Finally, reopen Steam and start Halo Infinite to see if the issue persists.
**For Xbox App Users:
- 1. Exit Halo Infinite if it’s currently running.
- 2. Open the Xbox app on your PC and log in with the Microsoft account you used to purchase Halo Infinite credits.
- 3. To verify your account, click on the profile icon.
- 4. Access the Library section and choose “Manage installs.”
- 5. Click “Update Halo Infinite” and wait for the update to finish.
- 6. You also have the option to toggle automatic updates, as well as pause or resume ongoing updates.
**For Microsoft Store Users:
- 1. Close Halo Infinite if it is currently open.
- 2. Open the Microsoft Store app on your PC.
- 3. Log in with the Microsoft account that you used for purchasing Halo Infinite credits. Check your account status by clicking on the profile icon.
- 4. Go to the Library and scroll down to find Halo Infinite.
- 5. If an update is available, it will be prominently displayed. Click “Update” and wait for the download to complete.
- 6. Once the update is finished, close all applications and reboot your PC to apply the changes.
- 7. If no updates are currently available, you can click “Get updates” to refresh the listing.
Note: If there are no updates available for Halo Infinite, you may proceed to the next troubleshooting method.
3. Enable Steam Overlay
If you’re experiencing issues with your Steam client, it could be related to the absence of the Steam in-game overlay feature. While it’s generally advisable for gamers to disable third-party overlay applications to prevent crashes or performance problems, activating the Steam overlay itself can sometimes resolve specific issues. To enable this feature, follow the steps outlined below:
- 1. Launch the Steam client on your computer and log in to your account.
- 2. Click on the “Steam” tab located in the upper left corner of the window.
- 3. From the dropdown menu, select “Settings” to open a new pop-up window.
- 4. In the new window, navigate to the “In-Game” section found in the left sidebar.
- 5. Check the box that says “Enable the Steam Overlay while in-game” to turn on the feature.
- 6. After making this change, remember to click “OK” to save your settings.
- 7. To ensure the changes take effect, restart your computer.
This process should help resolve the issue of not being able to purchase credits in Halo Infinite on your PC.
4. Ensure the Payment was Successful
It is advisable to verify the successful completion of your payment transaction through your wallet or bank account.
There is a chance that you attempted to purchase Halo Infinite credits during a period when either your bank transactions or the payment gateway encountered issues.
Occasionally, funds may be deducted from your account temporarily but could be refunded within a few days if a technical problem arises.
Additionally, there may have been an issue with the game’s server or the online transaction process that did not provide you with an immediate notification. Therefore, it is important to review your bank account transactions and statements.
If you encounter any discrepancies, reach out to the game’s support team with the relevant transaction details for assistance.
5. Verify and Repair Game Files
Occasionally, you might encounter problems while launching or playing a game due to corrupted or missing files on your system, even if no significant error messages appear. To address potential issues, it’s advisable to verify and repair the game files through your game client. Here’s how to do that:
- 1. Launch the Steam client on your computer and navigate to your Library.
- 2. Locate Halo Infinite in the list on the left, then right-click on it.
- 3. Select ‘Properties’ and navigate to the ‘Local Files‘ tab.
- 4. Click on ‘Verify Integrity of Game Files…‘ and wait for the process to complete.
- 5. After verification, restart your PC to ensure all changes take effect.
- 6. Once your PC is back up, open Steam again and attempt to play Halo Infinite to see if the issue persists.
Keep in mind that sometimes, a few game files may not be verified or repaired by Steam. If you receive a notification about this, it is normal and can be ignored. There’s no need for concern in such cases.
6. Re-Login the Xbox App and Steam Account
It’s quite likely that issues arising from conflicts between your Steam account and Xbox app account are affecting game credit purchases. Recently, numerous Halo Infinite players on PC have reported that re-logging into both accounts resolved their problems. Here’s a step-by-step guide to help you through the process:
- 1. Begin by downloading the Xbox app for your PC using the provided link.
- 2. After installation, open the Xbox app and sign in with the Microsoft account linked to your Halo Infinite game.
- 3. Next, open the Steam client on your PC. Click on your username located in the upper right corner of the window.
- 4. Select the ‘Log out of account’ option and confirm by clicking ‘Log out.’
- 5. Once you’ve logged out, ensure to completely exit the Steam client by closing it from the taskbar or using the Task Manager if necessary.
- 6. To implement the changes, restart your PC.
- 7. Finally, relaunch the Steam client, log back into your account, and start Halo Infinite to see if the issue has been resolved.
Following these steps should help alleviate any conflicts and improve your purchasing experience.
7. Try Using Xbox Marketplace
If you continue to experience difficulties purchasing credits for Halo Infinite through the Microsoft Store application, consider trying the Xbox Marketplace instead.
Use the same login credentials to see if the issue persists. Many players who faced similar challenges found this approach to be effective.
8. Reboot the PC
Occasionally, a simple system restart can resolve various problems on your computer. To perform a restart, follow these steps:
- 1. Close all active applications that are currently running.
- 2. Click on the Windows icon located in the taskbar to access the Start menu.
- 3. From there, click on the power icon and select the “Restart” option.
- 4. Allow your computer to reboot and then attempt to launch the game to see if the issue has been resolved.
9. Reinstall Halo Infinite
If the previous solutions did not resolve your issue, the next step is to uninstall and then reinstall Halo Infinite on your PC. This applies regardless of whether you are using the Steam client or the Xbox app. Below are the instructions for both platforms.
**For Steam:
- 1. Launch the Steam application and navigate to your Library.
- 2. Locate Halo Infinite in the left sidebar, right-click on it, and select the “Manage” option.
- 3. Choose “Uninstall” from the menu. If you receive a confirmation prompt, click “Uninstall” again.
- 4. You may be directed to the Control Panel’s “Uninstall a Program” section. In that window, find Halo Infinite, select it, and click “Uninstall.”
- 5. If prompted once more, confirm by clicking “Uninstall” to proceed. Wait for the uninstallation process to complete.
- 6. After the game has been removed, close any open applications and restart your computer to ensure all changes take effect.
- 7. Once your PC has rebooted, return to the Steam Store and reinstall Halo Infinite. Consider selecting a different drive for installation this time.
**For Xbox App:
- 1. Open the Xbox app from the Start menu on your PC. On the left side, find the list of installed games and right-click on Halo Infinite.
- 2. Select “Uninstall game” and wait for the uninstallation process to finish. Afterward, restart your computer to refresh the system.
- 3. Once your PC has restarted, launch the Xbox app again and ensure you are logged in with your Microsoft account.
- 4. If you are not signed in, please do so at this point.
- 5. Next, open the Microsoft Store from the Start menu. Go to the “Buy and Install” section.
- 6. Click on the “See more (…)” icon in the upper-right corner, then select “My Library.”
- 7. Locate Halo Infinite in your library and click “Get” or “Install” next to the game to begin the installation process.
Note: You may see only a limited number of items in your library initially. If you scroll to the bottom, more content will become visible.
10. Contact Halo or Microsoft Store Support
If you’ve tried all available workarounds and are still unable to purchase credits in Halo Infinite, we recommend reaching out to Halo Support or Microsoft Store Support for assistance.
Additionally, consider contacting Steam Support, as their community forum is known for being very responsive and helpful in resolving issues. Be sure to submit a support ticket to ensure that the developers can thoroughly investigate your problem.
We hope you found this guide useful! If you have any further questions, please feel free to leave a comment below.