Paramount Plus App Error Code 6999, 6290, 6310, and 1106: As a subscriber to Paramount+, you may occasionally encounter issues that hinder the proper loading of the user interface or disrupt your streaming experience.
This can be particularly frustrating when trying to enjoy your favorite shows on Smart TVs, PCs, or mobile devices, especially when faced with error codes such as 6999, 6290, 6310, and 1106. If you’ve encountered any of these problems, rest assured you’re not alone.
There are various factors that can lead to the Paramount Plus app malfunctioning, including unexpected server connectivity issues and difficulties in content playback that may result in frequent crashes.
If you’ve found yourself dealing with error codes like 6999, 6290, 6310, or 1106, we’ve compiled a list of potential causes and solutions to help you navigate these challenges.
Troubleshooting Paramount Plus App Error Codes 6999, 6290, 6310, and 1106
Common culprits for these errors include poor internet connections, outdated versions of the app, browser conflicts, corrupted app installations, and temporary glitches.
Fortunately, the Paramount+ support team is aware of these issues and has proposed a couple of solutions. In addition to their recommendations, we will outline some extra troubleshooting steps that may prove beneficial. Let’s delve into these solutions!
1. Force Quit the Paramount+ Application
To start, it’s advisable to completely close the Paramount+ app on your device. This can help eliminate any temporary cache issues or glitches that might be hindering content playback.
2. Reboot Your Streaming Device
Next, consider restarting your streaming device. This simple action can resolve potential system glitches or corrupted cache data that may be affecting performance.
3. Close and Reopen the App
Another effective step is to exit the Paramount+ app and then launch it again. Here’s how you can do it:
- On the error screen, click the OK button.
- You’ll be redirected to the previous screen, which might help clear the error.
- Attempt to play the video once more.
Alternatively, just force close the app and reopen it for a refresh.
4. Verify Paramount+ Server Status
It’s possible that the issues you’re experiencing stem from a server outage or maintenance on the Paramount+ end. Check the official server status for updates, or visit third-party sites like Down Detector to see if other users are reporting similar problems.
If a server issue is confirmed, it’s best to wait a couple of hours before trying again.
5. Update the Paramount+ App
Running an outdated version of the Paramount+ app can lead to various errors. Here’s how to ensure you have the latest version:
For Android Devices:
- Open the Google Play Store and tap the menu icon.
- Select “My Apps & games” and look for updates for the Paramount+ app.
- Tap the Update button next to the app and wait for it to install.
For iPhone:
- Open the Apple App Store and tap your profile picture in the top-right corner.
- Scroll to see available updates and check if Paramount+ is listed.
- If it is, tap the Update button and wait for the installation to finish.
For Android TV:
- Access the Google Play Store on your TV.
- Go to “My Apps” and check under “Updates available.”
- Select “Update All” to refresh all installed apps.
- After updating, restart your TV to apply the changes.
6. Update Your Web Browser
Updating your web browser can resolve various issues, including error codes such as 6999, 6290, 6310, and 1106. Here’s how to update Google Chrome:
- Open Google Chrome and click on the menu (three vertical dots) in the top-right corner.
- Navigate to Settings and select “About Chrome” from the left sidebar.
- Chrome will automatically check for updates, download, and install them as needed.
- Once complete, restart your browser.
For other web browsers, the steps are similar—just access the settings and look for update options.
7. Confirm Browser Compatibility
Occasionally, your web browser may not meet the minimum system requirements necessary for the Paramount+ service, leading to various errors. Ensure your browser is compatible to avoid these issues.
8. Test Your Internet Connection
Lastly, it’s important to check the stability of your internet connection. A slow or unstable connection can cause significant issues with streaming.
If multiple devices are connected to the same network, this could also slow down your connection. If you’re currently using Wi-Fi, switching to an ethernet connection could provide a more stable experience. If problems persist, consider trying a different network altogether.
9. Restart Your Wi-Fi Router
To resolve networking issues or temporary glitches, it’s advisable to perform a power reset on your Wi-Fi router. Here’s a simple method to do this:
- Turn off your Wi-Fi router.
- Wait until the LED lights stop flashing, then disconnect the power cable from the outlet.
- Allow the router to remain unplugged for about 30 seconds.
- Reconnect the power cable and turn the router back on.
- Check to see if the issue persists.
10. Update Your Browser
An outdated browser can lead to various errors and incompatibilities. To ensure you’re running the latest version, follow these steps:
- Open Google Chrome and click on the three vertical dots in the top-right corner.
- Select Settings, then navigate to About Chrome in the left sidebar.
- Chrome will automatically check for any available updates.
- If updates are found, they will be downloaded and installed automatically.
- Once the process is complete, restart your Chrome browser.
11. Clear Browser Cookies and Cache
Corrupted cache and data can result in streaming issues on platforms like Paramount+. Clearing these can often resolve the problem. Here’s how to do it:
- Launch Google Chrome and click on the three vertical dots in the upper right corner.
- Hover over More Tools to access the drop-down menu.
- Click on Clear Browsing Data.
- In the Basic tab, select your preferred Time Range.
- Check the boxes for Browsing History, Cookies and Other Site Data, and Cached Images and Files.
- Finally, click on Clear Data.
- Restart Chrome to check if the issue is resolved.
12. Use an Alternate Web Browser
If problems persist, consider using a different web browser. Sometimes, switching to another browser can help bypass streaming issues.
13. Clear App Cache and Data
If you are attempting to stream Paramount+ on an Android device or TV, clearing the app’s cache and data can often resolve problems caused by outdated or corrupted files.
Note that iPhone users can only restart the app to refresh it.
For Android Mobile:
- Go to Settings > Apps & Notifications.
- Tap on See All Apps and locate Paramount+ from the list.
- Open the app info page and go to Storage & Cache.
- Tap on Clear Cache, then select Storage & Cache again.
- Tap on Clear Storage.
For Android TV:
- Open the Settings app and select Apps.
- Choose See All Apps and find Paramount+.
- Tap on Clear Cache and confirm by hitting OK.
- Select Clear Data, then confirm by tapping OK.
- Finally, tap on CLEAR ALL DATA and confirm.
14. Reinstall the Paramount+ App
If the previous troubleshooting methods haven’t worked, uninstalling and reinstalling the Paramount+ app may be a viable solution, as it removes all saved data and refreshes the application. Here’s how to do it:
For Android Mobile:
- Press and hold the Paramount+ app icon to bring up the menu.
- Select Uninstall. Alternatively, you can go to App Info and choose Uninstall.
- After the app is uninstalled, reboot your device.
- Open the Google Play Store, search for Paramount+, and tap Install.
For iPhone:
- Press and hold the Paramount+ icon on your home screen.
- Select Remove App from the menu, then tap Delete App.
- Confirm the deletion when prompted.
- Open the Apple App Store, search for Paramount+, and tap Get or the cloud download icon.
- Wait for the installation to complete before using the app again.
For Android TV:
- From the Android TV Home screen, go to Settings.
- Select Apps and then choose Paramount+ under Downloaded Apps.
- Click on Uninstall, and confirm by selecting OK.
- Restart your TV.
- Navigate back to Apps, open the Google Play Store, search for Paramount+, and reinstall it.
15. Reach Out to Paramount+ Support
If all else fails, you can contact the Paramount+ Help Center to submit a support ticket. Additionally, you can follow their official Twitter account @askparamount for more assistance.
We hope this guide has been helpful! If you have any additional questions, feel free to leave a comment below.