Paramount Plus Not Working on Samsung/LG TV: Paramount Plus is a streaming service that offers a wide array of movies and TV shows, including its own original content that many users highly appreciate.
For convenience, the latest models of Samsung and LG TVs come pre-installed with the Paramount Plus app, providing easy access to entertainment.
However, some users have reported issues with the app not functioning correctly on their Samsung and LG TVs. These problems can vary from the app crashing to experiencing black screens or videos failing to play.
Many of these issues may stem from minor technical glitches that can often be resolved by simply rebooting the device. If that solution doesn’t work, the underlying cause may be more complex.
Below are some troubleshooting tips to help you resolve the problems you’re encountering with Paramount Plus on your Samsung or LG TV.
Troubleshooting: Resolving Paramount Plus Issues on Samsung/LG TVs
Streaming applications like Paramount Plus, Disney Plus, and Discovery Plus occasionally face technical difficulties. Users may find that the app fails to launch or that videos do not play as expected. If you are experiencing similar difficulties with Paramount Plus on your Samsung or LG TV, consider trying the following solutions.
Troubleshooting Guide for Paramount Plus Issues
Step 1: Relaunch the Application
If you haven’t updated your Paramount app to the latest version and are encountering difficulties, your initial troubleshooting step should be to close and restart the app. This action can refresh your login session and resolve minor glitches. Try launching the app again to check if the issue persists.
Step 2: Restart Your TV and Router
To stream high-definition content like 1080P and 4K, your TV requires sufficient memory and processing power. Extended usage of the app can lead to the accumulation of temporary cache. Similarly, your internet router may also become bogged down by cached data. Restart both your TV and router to see if this resolves the problem.
Step 3: Verify Your Paramount Plus Subscription
Paramount Plus operates on a subscription model, and any missed payment could result in service interruption. If you’re experiencing issues with Paramount Plus on your Samsung or LG TV, it’s possible that your subscription has lapsed.
To check your subscription status, open the Paramount app on your Smart TV and navigate to the profile section. Look for the billing information to confirm your next billing date. If payment is due, settle your account to restore access.
Step 4: Assess Internet Connection and Plan
Since Paramount Plus relies on an internet connection, a low bandwidth speed could hinder your streaming experience. Contact your internet service provider to ensure you have an adequate speed. For optimal streaming, consider an unlimited plan with a minimum speed of 50Mbps. While this may come at a higher cost, it can significantly enhance your viewing experience.
Step 5: Clear App Cache and Data
If your subscription is active and your internet connection is stable, the issue may stem from accumulated cache and data in the Paramount Plus app. OTT applications utilize cache to optimize streaming, but excessive cache can lead to performance problems.
To clear the cache and data, follow these steps:
- Open the Settings app on your Smart TV.
- Go to the Apps or Applications section.
- Locate the Paramount Plus app and select the options to clear cache and data.
After clearing the cache and data, reboot your TV to finalize the changes.
Step 6: Revert to an Earlier Version of the App
As per official communications from Paramount customer support, the latest version of the app may not be compatible with Samsung and LG TVs. In such cases, users are advised to revert to a previous version of the app. If you have updated recently, uninstall the app and reinstall an older version.
To install an earlier version of Paramount Plus:
Download the APK file for the older version on your Samsung or LG TV.
Open the APK file and follow the on-screen prompts to complete the installation.
Final Thoughts
The Paramount Plus app is a popular on-demand video streaming service, and with millions of users accessing it at all hours, occasional issues can arise.
The troubleshooting steps outlined above should assist you in resolving common problems. However, if these solutions do not work, you might consider exploring other streaming platforms that offer similar content.
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