Paramount Plus Not Working/Crashing on PS4 or PS5: In the wake of the pandemic, there has been a significant shift in how people view various aspects of life, including employment, lifestyle choices, health, and entertainment.
As a result, streaming services have surged in popularity, with many users accessing them on a regular basis. Viewers appreciate the convenience of enjoying their favorite shows and movies on their devices at their convenience.
Among these streaming platforms, Paramount Plus stands out for its attractive features and competitive pricing. It is accessible on a range of devices, including Smart TVs, PCs, and gaming consoles such as the PS4 and PS5.
Formerly known as CBS All Access, Paramount Plus boasts an extensive library of original content alongside classic CBS broadcasts from the ViacomCBS catalog.
Despite its advantages, PlayStation users often encounter technical difficulties with the app, such as black screens, persistent buffering, video unavailability, or app crashes.
To assist those experiencing these issues on PS4 or PS5, here are some troubleshooting steps to resolve problems with Paramount Plus.
Solutions for Paramount Plus Issues on PS4 and PS5
While streaming services offer an enjoyable array of content, technical glitches can disrupt the experience. Each error typically comes with a specific code that can be reported to the official support team for resolution in future updates.
However, resolving these issues may take some time, so it’s essential to be patient as the necessary fixes are implemented.
Solution 1: Restart the Paramount Plus App
A simple restart of the Paramount Plus app can often resolve various technical issues. It’s a common troubleshooting step that can be effective across many devices.
Before attempting any other fixes, restart the Paramount Plus app and also perform a reboot of your PlayStation.
To restart the app, press and hold the PS button on your controller, navigate to the highlighted app in the menu, and select the option to close it.
Then, press and hold the PS button again and choose the Restart option. Wait for the PlayStation to reboot, then relaunch the Paramount Plus app to see if the problem is resolved.
Solution 2: Verify Your Modem/Router Functionality
Another potential issue when accessing streaming services is an unreliable internet connection. Streaming platforms require a certain level of bandwidth to function properly.
You can use various websites to test your internet speed. If you find that your connection is slow, it’s advisable to restart your router or modem first to eliminate any temporary glitches, and if the issue persists, reach out to your internet service provider.
Solution 3: Log Out and Log Back Into the Paramount Plus App
If the problem continues despite trying the previous methods, consider signing out and then signing back into the Paramount Plus app.
Sometimes, server errors can affect the subscription page, and re-logging can refresh your account details and resolve any bugs. To log out, click on your profile picture, select Account from the corner of the screen, and then choose the log out option.
Solution 4: Check the Status of Paramount Plus Servers
Occasionally, the issues might be on the service’s end rather than with your device. Before delving into more complex troubleshooting, check the server status of Paramount Plus to ensure that they are operational.
You can find this information on the official Paramount Plus website.
Additionally, you can monitor social media or third-party websites like Downdetector for reports of outages. If you discover that there are server issues, it’s best to wait until Paramount Plus addresses and resolves the problem on their side.
Method 5: Verify and Install Updates
Another effective approach to resolve any issues is to ensure that both the Paramount Plus app and your console are up to date. Outdated versions of software can often lead to technical difficulties.
Your PlayStation will generally notify you of any available updates for games and the console itself. However, it’s a good practice to manually check for updates when needed.
Updating the Paramount Plus App
- Launch the Paramount Plus app and press the PS button on your controller.
- Navigate to the option to check for updates and proceed to install any that are found.
- Alternatively, you can access the notification panel and go to the Downloads section.
- Look for any pending updates and download them accordingly.
- After the updates are installed, the PlayStation will relaunch the Paramount Plus app, allowing you to enjoy your content.
Updating Your PlayStation Console
- Access the Settings menu and select the option for System Software Update.
- Choose the Check for Update option and wait for the system to search for available updates.
- If an update is found, select Next and follow the prompts displayed on your screen.
- Allow the PlayStation to restart, and then return to the Paramount Plus app to see if the issue persists.
Additionally, it’s wise to review the streaming devices linked to your account. Paramount Plus allows you to create up to three profiles and stream on three devices simultaneously, which can sometimes lead to conflicts.
If you suspect this might be causing issues, consider changing your account password as a potential fix.
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